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CONTACT INFORMATION
Our goal is 100% customer
satisfaction, and we will make every effort to respond to your inquiry promptly!
For
Tracking Information
If you have any questions or comments regarding the website, please contact Carla at: Webmaster@pickupspecialties.com For linking information, you can also visit our link page at: http://www.pickupspecialties.com/linkinfo.htm We will respond to your email promptly!
Store hours are:
If your inquiry is not received during business
hours, we will answer your email first thing the next business morning! By joining the mailing list for Pickupspecialties.com, you will be the first to know about our current sales and specials! In addition, you will receive valuable coupons that will be available only to those on our mailing list! We will also send you periodic information on the newest truck accessories as they become available!
(Please make sure to put us on your friends
list to If you are not 100% satisfied with your purchase from Pickup Specialties. Simply return the item within 90 days, in the original package* and we will refund your money 100%.** (excluding shipping charges and a 15% restocking fee may be added to any return ... unless it was our fault and in that case we will refund your full purchase price including shipping charges). Please see the return instructions below. ** Please note that personalized and custom ordered items cannot be returned unless defective from the manufacturer. ** All damages must be reported within 72 hours from the time of delivery. After 90 days you will then be covered by the appropriate manufacturers warranty against any defects in material or workmanship. For returns:
Customer Friendly Return Policy: You must first call 1-888-590-4769 or email Returns@pickupspecialties.com and get a RGA # (return authorization number) before any items are sent back. Then you can download and print our return form to include with your package at this link: Pickup Specialties Return Form and Instructions Within 90 Days of purchase you may return any items due to mis-order, mis-shipped defective or damage. All freight charges due to customer error are responsibility of the customer. If the part is defective please put specific details in the comments area. If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up. Please attach the call tag along with your RGA # written on the outside of the box. Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly. Failure to do so may result in a reduction in your refund amount due to additional shipping charges. All returns must be returned in its original packaging and in re-sellable condition. A 15% restocking fee may be added to any returns**. When returning please keep a copy of the tracking information on file, in case needed for proof of delivery. When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault). For returned items that were originally purchased with a free shipping option, when we receive the product back, we will refund your credit card in full for the product minus shipping charges to you and the return shipping to get the product back to us (unless it was our fault or a manufacturer's defect, in which case you will be refunded your entire purchase amount.) * Please note that items must be returned in the original package in sellable condition or a 15% restocking fee may be assessed.
Thank you, Pickup Specialties
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